Responsible Gaming at bongo7

Our Commitment to Responsible Gaming

bongo7 believes that online gaming is entertainment. Like any form of entertainment, it works best when enjoyed within boundaries that you set yourself — a budget you are comfortable with, a time frame that does not crowd out other priorities, and a mindset that treats losses as the cost of the experience rather than a problem to be chased.

For the vast majority of players, those boundaries come naturally. But bongo7 also recognises that for a small number of people, gambling can become difficult to manage. This page explains the tools we have built into the platform to keep you in control, the warning signs that suggest gaming may be shifting from entertainment to a problem, and the steps you can take — or that we will take with you — if that happens.

Every responsible gaming tool described on this page is available free of charge to all registered bongo7 players. None of them require you to speak to anyone in person. You can activate them quietly and immediately from within your account settings, at any hour of the day.

The 18+ Rule — Non-Negotiable

The bongo7 platform is available exclusively to individuals who are 18 years of age or older. This is not merely a terms-and-conditions formality — it reflects bongo7's firm position that minors must be protected from exposure to gambling products.

During registration, every player is required to confirm that they are at least 18 years old. bongo7 conducts age verification as part of its Know Your Customer (KYC) process, and any account found to belong to a person under 18 will be immediately closed. Any balance in the account will be frozen pending investigation and will not be paid out.

If you are a parent or guardian and you believe a minor is using the bongo7 platform, please contact [email protected] immediately. We will investigate and act within 24 hours of receiving your report.

We also encourage parents and guardians to use parental control software on shared devices to prevent unauthorised access to gambling websites. Many such tools are available free of charge for Android and iOS devices commonly used across Bangladesh.

Responsible Gaming Tools Available on bongo7

bongo7 provides six core responsible gaming tools, all accessible from the account settings panel once you are logged in. These tools put control firmly in your hands.

1. Deposit Limits

You can set a cap on the total amount you deposit into your bongo7 account over a daily, weekly, or monthly period. Once a limit is set, the platform will not accept deposits that would push your cumulative total above the cap. Reducing your deposit limit takes effect immediately. Increasing your deposit limit is subject to a 24-hour cooling-off period to prevent impulsive decisions made in the heat of a session.

2. Session Time Reminders

You can configure the platform to display a reminder notification after you have been logged in and playing for a set period — for example, 30 minutes, one hour, or two hours. The reminder is a prompt to step back, reassess whether you still want to continue, and take a break if needed. It does not force you to stop, but it does interrupt the flow of play long enough to make a conscious decision.

3. Reality Checks

Reality check pop-ups appear at intervals you define and display a summary of your current session: how long you have been playing, how much you have deposited in the session, and your net position (total wagered minus total won). This gives you an accurate picture of your session that is easy to lose track of when you are focused on individual game rounds.

4. Loss Limits

A loss limit caps the net amount you can lose within a defined period. If your losses reach the cap, you will be unable to place further bets until the limit period resets. As with deposit limits, reductions are effective immediately while increases are subject to a 24-hour review period.

5. Time-Out (Short Break)

If you feel you need a short break from the platform — whether for a day, a week, or up to one month — you can activate a time-out directly from your account settings. During a time-out your account is suspended: you cannot log in, place bets, or make deposits. The time-out period cannot be shortened once activated. Your account balance is preserved and you can resume play once the period ends.

6. Self-Exclusion

Self- exclusion is the strongest tool available on bongo7. When you self-exclude, your account is closed for a minimum period of six months. During self-exclusion:

• You cannot log in to your account under any circumstances.
• You will be removed from all marketing communications immediately.
• Any pending bonuses are forfeited.
• Your account balance at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, or Rocket) after a standard verification check.
• The self-exclusion period cannot be reduced — once activated, it runs for the full minimum term.

To request self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact [email protected] directly with the subject line "Self-Exclusion Request". Our team will process your request within two hours of receipt, at any time of day.

At the end of the self-exclusion period, your account will not be automatically reopened. You must contact support and confirm — after a further 24-hour reflection period — that you wish to resume. This two-step reactivation process is intentional: it creates a final checkpoint before returning to play.

Recognising the Warning Signs of Problem Gambling

Problem gambling rarely appears overnight. It typically develops gradually, and one of its defining features is that the person affected is often the last to recognise it. Below are the most common behavioural signals that gambling may be becoming a problem. These apply equally to sports betting, slots, live casino, and all other game formats available on bongo7.